When a crisis strikes—whether at sea, in a hotel, or even in the office—people don’t just need procedures.  They need people. Not just...

A joke can open minds—or close doors.  That’s the delicate art of using humor in training. Humor is powerful. It lowers walls, makes...

Let’s get real. After 25 years in L&D across ships, resorts, and boardrooms—I’ve seen too many learning functions chasing the wrong...

Let’s talk about the most under-celebrated (and often overburdened) group in your org chart:  Middle Managers. They're not just the...

Standing at the base of something iconic—a towering figure holding light to the sky—can feel overwhelming.  Much like our biggest...

There was a time when the loudest voice in the room was considered the most knowledgeable.  Today? The best trainers know when not to...

Ever stepped into a 5‑star suite as a learner? Roleplay in luxury training blurs the line between classroom and real life. Drawing on...

Have you ever thought that the heart of every guest’s unforgettable stay beats in our training rooms long before they ever cross the...

In today’s hyper-connected world, AI can turbocharge our training—but without empathy, it’s just noise. After 25+ years in hospitality...

What if your L&D programs didn’t just earn polite nods—but delivered hard-nosed business results, straight from 25+ years of designing...

Let’s be honest—when was the last time a completion rate truly impressed a business leader? “95% of employees finished the training.”...

I’ve trained and coached leaders in Mumbai’s hustle, Miami’s corporate grind, and the multicultural microcosm of the Maldives. Different...

And I’ve seen it—again and again. There’s this idea that leadership is something you’re either born with or you’re not.  That you’ve got...

If your training programs only teach people to follow SOPs, you're not preparing them for the job.  You're preparing them to freeze the...

For years, Learning & Development was often viewed as a backstage player—delivering training once the strategy was finalized, reacting to...

Challenging the myths of linear careers in L&D In leadership development, we often talk about growth as a straight line: upward mobility,...

In hospitality, leadership often shows up in unexpected ways—and in unexpected shoes. I've seen the power of a sharp blazer and stiletto...

I never thought my next career chapter would involve teaching leadership... 30,000 feet from shore. The most terrifying moment of my...

Human brands are an extension of people and their personalities based out on their perception imparted towards others and from others'...