One thing my years in L&D have taught me is this: In a real crisis, people don’t rely on what they memorised. They rely on the person who stays steady. I saw this in the Maldives, well after the Boxing Day Tsunami. We had all the checklists. Everyone was trained. But one early morning, a sudden surge of water swept across the island. For a fraction of a second, the resort was ankle-deep in seawater. Our Night Manager, usually calm on any shift, was suddenly frantic. Not becau

What if your L&D programs didn’t just earn polite nods—but delivered hard-nosed business results, straight from 25+ years of designing...