I’ve spent 25 years in L&D across luxury hotels and cruise lines, and here’s the hardest truth I’ve learned: no one changes because of a...

I’ve seen it too many times. A new LMS gets rolled out with fanfare—hundreds of modules uploaded, dashboards flashing, completion rates...

Some shifts in life happen quietly. Not in the spotlight, not with fanfare—just a deeper awareness of where we’ve been, and where we’re...

“Learning analytics” often sounds like it belongs in boardrooms or dashboards. But in reality, its value lies in showing us what’s really...

It’s in those unplanned, high-pressure moments—not the workshops—where leadership and learning truly take shape. Some of the most...

Inclusion isn’t measured by what’s printed on the badge. It’s measured by what happens in the room. Do people feel safe to speak? Do...

In the world of hospitality and cruise lines, unpredictability isn’t a rare event—it’s the constant backdrop. Regulations shift...

In hospitality, the real “make or break” moment isn’t the five-course dinner or the spa treatment. It’s the first ten seconds....

The biggest mistake in L&D is confusing activity with impact In Learning & Development, the toughest word to say is often “No.”  Not...

Over the years, across cruise ships and luxury hotels, I’ve realized that Learning & Development is no longer just about delivering...

Training teaches skills. Culture teaches everything else.  Culture is Caught, Not Taught—Why L&D Must Go Beyond Skills   Here’s a truth...

Each port of call is a reminder: life is not about the final destination, but about the courage to dock, refuel, and set sail again....

AI Won’t Replace L&D Leaders—But L&D Leaders Using AI Might. Every L&D leader I know is asking the same question:  “Should we be using...

Across a career shaped by oceans crossed, cultures blended, and countless learning rooms filled with curiosity, I’ve discovered this:...

When a crisis strikes—whether at sea, in a hotel, or even in the office—people don’t just need procedures.  They need people. Not just...

A joke can open minds—or close doors.  That’s the delicate art of using humor in training. Humor is powerful. It lowers walls, makes...

Let’s get real. After 25 years in L&D across ships, resorts, and boardrooms—I’ve seen too many learning functions chasing the wrong...

In luxury hospitality, we don’t just serve—we choreograph experiences.  So why should our learning journeys feel like ticking boxes?...

Over the years, my role has grown in scope and complexity—but one practice has stayed constant:  I still walk the floors. Not as a...

There was a time when the loudest voice in the room was considered the most knowledgeable.  Today? The best trainers know when not to...