If your training programs only teach people to follow SOPs, you're not preparing them for the job.  You're preparing them to freeze the...

"Diversity is being invited to the party. Inclusion is being asked to dance."  But in today’s complex, multicultural workplaces, I...

A few months ago, I was on one of our cruise ships, watching our new AI concierge system do its thing. It was impressive — guests were...

We don’t talk enough about pausing. Not in hospitality. Not in leadership. Not in life. We’re conditioned to equate growth with...

For years, Learning & Development was often viewed as a backstage player—delivering training once the strategy was finalized, reacting to...

Challenging the myths of linear careers in L&D In leadership development, we often talk about growth as a straight line: upward mobility,...

Let’s be honest—most POSH (Prevention of Sexual Harassment) training feels like a checkbox exercise.  We roll it out, ensure people...

Let me be real for a moment. After 20+ years in L&D, most of it in hospitality, I’ve seen the same thing happen too many times: A...

The harsh truth?  L&D professionals who can’t tie learning to business metrics are at risk of becoming obsolete. Gone are the days when...

At 2:00 AM, a team member called our newly launched assistance line, battling a deeply personal crisis. That call didn’t just validate...

In hospitality, leadership often shows up in unexpected ways—and in unexpected shoes. I've seen the power of a sharp blazer and stiletto...

As a L&D leader, I've tackled tough organizational challenges before—but nothing compared to building an entire Learning and Development...

I never thought my next career chapter would involve teaching leadership... 30,000 feet from shore. The most terrifying moment of my...

Onboard a cruise ship, you're surrounded by people from over 60+ nationalities, speaking dozens of languages, practicing diverse...

In luxury hotels and on cruise ships, excellence is non-negotiable. But in environments where time is tight and service can't stop, how...

Have you ever wondered why experiences from luxury cruises or premium resorts remain vivid long after you've returned home? It's not the...

Onboard a luxury cruise, every guest moment is a memory in the making.  Flawless embarkation. Personalized turndown service. A waiter who...

AI is pretty amazing. It writes faster than we ever could, switches between styles effortlessly, and churns out everything from social...

As AI reshapes how we work and live, one thing becomes crystal clear: mindfulness isn’t a luxury—it’s a necessity. With algorithms...

Are you passionate about unlocking human potential and creating high-performing teams? Same here—and that’s exactly where I’ve focused my...