I’ve learned this by being in the room when it matters. When learning stays in HR, it often sounds right. When learning sits inside operations, it has to work. Recently, during a session on performance evaluations, a senior leader challenged the new method I was presenting. Not quietly. Clearly. He believed his approach worked better on the floor. Instead of pushing back or defending the framework, I paused and listened. We didn’t resolve it on slides. We resolved it in actio

I never thought my next career chapter would involve teaching leadership... 30,000 feet from shore. The most terrifying moment of my...