Every team learns two things. What you officially train them to do. And what you unknowingly teach them every day. And the second one always wins. Across ships, hotels, and corporate teams, I’ve watched people absorb the real rules long before the formal ones. I once inherited a training room where no one spoke above a whisper. Same company, same brand, same SOPs. But one leader’s habit of shooting down ideas had taught the entire team to stay small. On another ship, a superv