I’ve never facilitated an exit interview. But over the years, I’ve spent a lot of time reading what people say when they finally leave — through the data HR shares, the patterns that repeat, the comments that quietly stack up. And one thing became clear very early. People were rarely talking about lack of training. They were talking about what happened after the training. “I was confident when I joined.” “I didn’t feel supported a few months in.” “I knew the process. I didn’t

In Learning & Development, we often talk about nudge, small, gentle ways to help people learn and grow. A reminder message. A quiz challenge. A leader board to make things fun. They sound harmless. Until they’re not. During the pre-opening of a new property, we introduced a “Learning Leader board.” The goal was simple, encourage teams to complete their training early. Within a week, numbers looked great. Within two, fatigue had set in. One team member said quietly, “Sir, I sk