When I took charge of the vessel, the timing couldn’t have been tougher. A USPH inspection was on the horizon, and brand auditors from shoreside were scheduled to board on the next voyage. Crew morale was low. Pressure was high. The galley was deep-cleaning, housekeeping was sanitizing every inch, and guest services was firefighting mid-sailing. There was no room, or time, for a traditional classroom session. So, I did what ship life had trained me to do, adapt fast, and make

In today’s hyper-connected world, AI can turbocharge our training—but without empathy, it’s just noise. After 25+ years in hospitality...

In luxury hotels and on cruise ships, excellence is non-negotiable. But in environments where time is tight and service can't stop, how...