We call it “digital learning.” But sometimes, it feels more like digital drowning. I’ve seen teams log into back-to-back virtual sessions, race through e-modules, and complete every course on the tracker, only to remember almost nothing a week later. It’s not that they don’t care. It’s that their minds are full, not fed. The truth is, somewhere along the way, we started chasing numbers instead of nurturing understanding. Completion rates went up. Reflection went down. And thi

Most sessions start with slides. Mine start with silence. Not because I don’t have things to say, but because I want to listen first. Every room carries its own rhythm, some are eager, others guarded. If you don’t tune in to that rhythm, even the best-designed session will miss its beat. Two decades across ships, resorts, and boardrooms have taught me this: Before people open their minds, they must feel safe enough to show up as themselves. That’s where real learning begins,