Leadership isn’t revealed in big moments. It shows up in small ones. I was reminded of this by my own mistake. I had just concluded a session on guest sensitivity and being present in the moment with the gift shop team. The energy was light, the conversations were open, and the session landed well. Later that same evening, a crew member from the same team came to my office. He had missed signing the attendance sheet. I was deeply engrossed in administrative work, distracted a