There’s a truth most people in L&D won’t admit out loud: The session that gets the loudest applause usually creates the least behaviour change. I learned this the long way, from land to Maldives, across the stillness of the Inner Alaska Passage, through the mental-health fog of Covid, and back to ships again. The Maldives taught me that learning doesn’t happen in the classroom. It happens when a butler keeps his composure with a difficult guest at 11 pm. It happens when a new

Inclusion isn’t measured by what’s printed on the badge. It’s measured by what happens in the room. Do people feel safe to speak? Do...