When COVID hit, hospitality and cruising didn’t just shut down. They were exposed. Every beautifully choreographed training room, every polished workshop, every “high-engagement” session—we suddenly saw how dependent we were on the room, not the learning. And the moment those rooms disappeared, the illusion disappeared with them. Trainers who built their style on energy, theatrics, and crowd dynamics had to face a brutal question: If you remove the performance, does the learn

Onboard a cruise ship, you're surrounded by people from over 60+ nationalities, speaking dozens of languages, practicing diverse...