One of the biggest mistakes organisations make in training is assuming that learning is universal. It isn’t. The same training program can land beautifully with one team… and fall completely flat with another. Not because the content is wrong. But because the culture is different. I’ve seen this in hotel training rooms, restaurant floors, and on cruise ships where the crew represents over 100 nationalities. In some cultures, people speak up immediately. In others, silence is

I’ve trained and coached leaders in Mumbai’s hustle, Miami’s corporate grind, and the multicultural microcosm of the Maldives. Different...