When I took charge of the vessel, the timing couldn’t have been tougher. A USPH inspection was on the horizon, and brand auditors from shoreside were scheduled to board on the next voyage. Crew morale was low. Pressure was high. The galley was deep-cleaning, housekeeping was sanitizing every inch, and guest services was firefighting mid-sailing. There was no room, or time, for a traditional classroom session. So, I did what ship life had trained me to do, adapt fast, and make

Over the years, across cruise ships and luxury hotels, I’ve realized that Learning & Development is no longer just about delivering...

Let’s talk about the most under-celebrated (and often overburdened) group in your org chart:  Middle Managers. They're not just the...